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FAQs

How Can We Assist?

 

Shipping

Shipping Destinations:

  • We ship both locally and throughout the country.

Shipping Times:

  • Due to COVID-19, we are working very hard to get your products to you safely and in excellent condition. We aim to have products shipped to customers no later than 2-3 weeks from the order date. If delivery takes longer than expected, please reach out to us at info@lddcreations.com and we will be more than willing to help!

Shipping Costs:

  • Shipping is automatically calculated during checkout

What are the payment options?

  • You can select your preferred payment method at checkout.

  • We accept secure payments via Credit Cards & Debit Cards  

  •  Currency is in US dollars.

What is your return & refund policy?

Your 100% satisfaction is important to us. We offer a 7-day Replacement Policy:

  • Please report damaged, defective or missing merchandise no later than 7 business days of delivery by emailing info@lddcreations.com with the subject 'Replacement' and include a detailed message, a picture of the damaged or defective item (if applicable), your order number and name. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for a response.  

Order Placement

  • How do I place an order?

    • Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. If you are ordering one of our bundles or an item that requires you to fill out either a General Order Form or a Bulk Order Form, please make sure to complete the additional steps.

Our support team is always happy to guide you at any step!


  • Can I edit my order after it's placed?

    • Any changes or cancellations of orders must occur within 2 hours of placing your order. No refunds will be disbursed due to items being customized on an order-by-order basis. 

How Do I Place a Bulk Order?

  • For bulk orders of any item, please complete the form on the "Contact Us" page and a team member will reach out to you for details.

How Do I Customize Items In My Bundle(s)?

  • After your order is complete, a team member will reach out to you to discuss the details of your creation(s).

How Do I Customize My item?

  1. Find the item that you would like customized (If you do not see the item that you are looking for, complete the "Contact Us" form at the top of the screen)

  2. Add your quantity and select your color (if applicable)

  3. Add item to your cart 

  4. A team member will reach out to you!

If you need any help along the way, our team members are ready to answer your questions! Just click the chat icon located on the bottom right side of the screen or email us at info@lddcreations.com

My question isn't listed

  • Didn't find what you were looking for? No worries! Complete the "Contact Us" page or send us a chat which is located at the bottom right hand corner and one of our team members will be happy to assist you!

How Do I Place a Bulk Order?

  • For bulk orders of any item, please complete the form on the "Contact Us" page and a team member will reach out to you for details.

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